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Terms and Conditions
In these Booking conditions the word "Organiser" means the person who arranges your transport, accommodation etc. and who offers it as a holiday. "Consumer" means you, the person who takes or agrees to take the holiday or any person on whose behalf you agree to purchase the holiday or any other person to whom you transfer a holiday which you have bought.
In these Booking Conditions the word Organiser” means Travel Direction Limited the company who arranges your transport, accommodation, tickets etc. and who offers it as a holiday. “Consumer” means you, the person who takes or agrees to take the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the booking or any other person to whom you transfer a holiday which you have bought.
1. THE CONTRACT
(a) No contract shall arise until the Organiser has (i) sent an email confirmation to the consumer (ii)
received a deposit or full payment for the holiday; and (iii) has issued written confirmation of its
acceptance to the Consumer. The terms of the contract between the Consumer and the Organiser are contained solely in these Booking Conditions, the Organiser’s confirmation, the Organiser’s brochure or other descriptive material, any airline ticket issued, the terms and conditions of any suppliers of services and the itinerary issued by the Organiser.
(b) When you make a booking you confirm that you have the authority to accept and do accept on
behalf of your party these booking conditions.
(c) The Organiser reserves the right to terminate the contract with the Consumer if the behaviour or
conduct of the Consumer either prior to or during a holiday is likely to endanger the safety or well
being of other Consumers in his company or that of the Consumer himself, the Organiser, or that of
the Organiser’s representatives, contractors, agents or employees and the cancellation charges as
provided for in Clause 9 of these booking conditions are payable by the Consumer. Further, where, as a
result of the Consumer’s actions or the actions of any other person who is listed on the Booking
either or both of the following incidents occurs:
(i) there is a delay or diversion to the means of transportation the subject of this contract;
(ii) the accommodation in which the Consumer is staying is damaged;
the Consumer, hereby agrees to indemnify the Organiser against any claim (including legal costs)
made against the Organiser in relation to the occurrence of such incidents.
2. PERSONS WITH SPECIAL NEEDS
It shall be the Consumer’s responsibility to disclose prior to booking to the Organiser any physical or
mental condition of a member of his party which may be relevant and no liability shall attach to the
Organiser for the provision of an unsuitable holiday for a person with special needs where disclosure
of the disability has not been made to the Organiser. The Organiser reserves the right to decline to provide a holiday for a person with special needs where in the Organiser’s opinion that holiday would be inconsistent
with the special needs of that person.
3. SPECIAL REQUESTS
Special requests (e.g. ground floor accommodation etc.) shall be communicated by the
Consumer in writing to the Organiser at the time of making the booking. The Organiser
shall use reasonable endeavours to fulfil such requests. The granting of such requests is the sole
responsibility of the property management. No liability shall attach to the Organiser for failure to
comply with a special request and such requests do not form part of the contract.
4. PRICE VARIATION
All prices quoted are stated in Euros and are based on tariffs and exchange rates current and
appropriate at the time of publication. If any of these vary the cost of the holiday may increase or
decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer.
During the period of twenty days prior to departure date, the price specified in the contract shall not
be increased by the Organiser. The circumstances in which the price may be varied shall only be to
allow for changes in :
(a) transport costs, including the cost of fuel,
(b) dues, taxes or fees chargeable for services such as landing taxes or embarkation or
disembarkation fees at ports and airports, or
(c) the exchange rates which apply to the particular package.
5. THE CONSUMER’S RESPONSIBILITIES
(a) The Consumer shall check all travel documentation immediately it is furnished to him. If the
Consumer considers any document to be incorrect or has a query in relation to its contents, he shall
forthwith notify the Organiser of his concern and the Organiser shall respond as soon
(b) The Consumer is solely responsible for ensuring that he presents himself at the point of departure
in sufficient time prior to the designated departure time to complete embarkation requirements. If
the Consumer arrives after the check-in time stipulated in the travel documentation provided to the
Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the
holiday as having been cancelled by the Consumer.
(c) The Consumer is restricted by regulation of carriers and executive authorities with regard to the
weight, type and contents of baggage which he may take on board the craft and/or vehicles which
will be used in connection with the holiday. The Consumer shall be responsible for ascertaining any
limitations which apply in this regard and shall not present himself at the point of departure with any
prohibited item in his luggage or on his person or with items which exceed weight or dimension
(d) The Consumer hereby agrees that he shall abide by all instructions or directions given by a
member of the Organiser’s sta_ or any crew member of carrier’s craft or vehicle used in connection
with the holiday and hereby agrees to indemnify the Organiser against any loss or injury su_ered or
incurred by any other person as a consequence of the Consumer’s failure to act in accordance with
any such direction or instruction.
(e) It is also the sole responsibility of the Consumer to ensure that he is in possession of all travel
documentation i.e. passports, visas (where relevant) and that same are in order and that names are
provided to the organiser as per passport. The Consumer hereby agrees to indemnify the Organiser
for any costs incurred by the Organiser as a consequence of the Consumer being denied
transportation or entry as a consequence of the Consumer failing to have their travel documentation
or same not being in order.
The Organiser shall not be liable for any damage caused to the Consumer by the failure to perform
the contract or the improper performance of the contract where the failure or the improper
performance is due neither to any fault of the Organiser nor to that of another supplier of services
(a) the failures which occur in the performance of the contract are attributable to the Consumer;
(b) such failures are attributable to a third party unconnected with the provision of the services
contracted for, and are unforeseeable or unavoidable; or
(c) such failures are due to (i) unusual and unforeseeable circumstances beyond the control of the
Organiser, or other supplier of services, the consequences of which
could not have been avoided, even if all due care had been exercised; or (ii) an event which the
Organiser or the supplier of the services, even with all due care,
could not foresee or forestall.
In the case of damage other than death or personal injury or damage caused by defamation or by
the wilful misconduct or gross negligence of the Organiser the amount of compensation which will
be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the
inclusive price of the holiday to the adult concerned and in the case of a minor an amount equal to
the inclusive price of the holiday to the minor concerned. The Organiser’s liability will not exceed any
limitation applicable under any international convention governing or relating to the provision of
the service complained of in the place where they are performed or due to be performed, even if
that convention has not been ratified or applied in the Republic of Ireland.
For international transport by air the provisions of the Warsaw Convention 1929 (including as
amended by the Hague Protocol of 1995 and by any of the additional Montreal Protocol of 1975) or
the Montreal Convention 1999 relating to the carriage of passengers and their luggage by air may
apply, throughout the flight and during boarding and disembarkation. For international transport
by water the provisions of the Athens Convention relating to the Carriage of Passengers and their
luggage by sea, 1974 may apply. In respect of rail travel, the Berne Convention 1961, in respect of
carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962
may apply. For the avoidance of doubt, this means that the Organiser is to be regarded as having all
benefits of any limitations of liability and compensation contained in any of these conventions or
any other international conventions applicable to the Consumer’s holiday.
This information notice summarises the liability rules applied by Community air carriers as required
by Community legislation and the Montreal Convention.
In the event of any liability on the part of the Organiser for injury, illness or death, no payment will
be made unless the following conditions are complied with:
(I) the Consumer must advise the Organiser in relation to the injury or illness while the Consumer is
at the resort and must also write to the Organiser within three months of the completion of the
(II) the Consumer must transfer any rights that the Consumer has, in respect of such injury, illness
or death against any person to the Organiser;
(III) the Consumer must co-operate fully with the Organiser to enable the Organiser or its insurers
to enforce such rights.
Sports, Theatre, Music, Theme Park and Entertainment TICKET ONLY bookings
In absence of any negligence or other breach of duty by us, the Consumer will be responsible for any loss, theft
or damage to your Tickets. It is the Consumers responsibility to check whether an event, performance or
activity has been cancelled or rescheduled. The Organiser will use reasonable efforts to contact The Consumer in the event of cancellation once The Organiser has received the relevant authorisation from the Supplier. The Organiser cannot be held responsible for any loss, damage or expense whatsoever and without prejudice to the generality of the foregoing whether caused by strike, civil commotion, fire, war, threat of war, terrorist activity,
national or nuclear disaster, adverse weather conditions, cancellation of performances, shows,
sporting events, tours or temporary or permanent closedown of attractions made by its ticket
suppliers for any reason whatsoever or other force majeure. In no circumstances whatsoever shall
the Organiser be liable for any consequential loss or damage. Subject to the terms and conditions contained
herein, The Organisers liability shall, in all circumstances be limited to the price paid for the tickets. The Organiser shall not be liable for any loss, damage, cost or expense arising out of the breach.
(a) Without prejudice to the Consumer’s rights under Clause 7(b) below, if the Consumer wishes to
make a complaint in relation to a holiday, he must immediately inform the Organiser’s
representative at the location where the Consumer is when the complaint arises and shall if the
Organiser requires, complete a form setting out the detail of the Consumer’s complaint. If the
Consumer fails to comply with such requirement, the Organiser shall be entitled to recover the cost
from the Consumer of any additional expense incurred by it in carrying out subsequent investigation
of a complaint, which is found to be unjustified.
(b) The Consumer shall be obliged to notify the Organiser in writing of any complaint not later than
28 days after his return to the point of departure or termination of the holiday whichever is the earlier
and no complaint received thereafter shall be entertained.
8. GOVERNING LAW & JURISDICTION
This Contract and all matters arising hereunder is to be governed and constructed in accordance
with the laws of Ireland and the parties hereby irrevocably submit to the jurisdiction of the Courts of
The holiday must be paid for in full at least 10 weeks before the scheduled date of departure or if the
contract is made later than 10 weeks before the scheduled date of departure, it must be paid for in
full on the signing of the Booking Form.
Cancellation for Non-Payment. If the holiday is not paid for by the due date, the Organiser shall
have the right to cancel the holiday. If the Organiser, at the request of the Consumer agrees to delay cancellation of the holiday, then if the Organiser subsequently cancels for non-payment, the cancellation changes set out in this Clause 9 shall apply and be payable by the
Because of the ever changing nature of airfare structures and the increasing availability of instant
purchase air fares most of the flights which the organisers sells must be paid for in full at the time of booking
together with our normal deposit. Most airfares are non refundable and accordingly cancellation of
holidays involving instant purchase/ticketed flights will incur loss of airfare together with our
standard cancellation charges as detailed in this Clause 9.
Cancellation charges vary by the supplier (of Travel Direction Limited) and in all cases, we will keep
them to a minimum. See cancellation charges noted below:
Date Specific Theatre & Other Tickets: 100% cancellation charges once booked - no changes,
cancellation or refunds are applicable once booked.
Airline Tickets: 100% cancellation charges once booked - no changes, cancellation or refunds are
applicable once booked.
Hotel Accommodation: From booking date to 14 days: 80% of holiday cost, From 13 days to 72
hours: 90% of holiday cost, Within 72 hours: 100% of holiday cost
More than 10 weeks prior to departure: Loss of all deposit and any paid for extras such as event tickets
Within 10 weeks: 100% Loss of full holiday cost
All cancellation charges apply to each person covered by a booking. As cancellation cover applies
immediately, any insurance premium paid is not refundable.
(a) Where the Consumer is prevented from proceeding with the holiday, he may transfer his booking
to a person who satisfies all the conditions required to be satisfied by a person who takes the
holiday, having first given the Organiser reasonable notice in writing of his intention to
do so before the departure date (such notice shall not be less than 21 days prior to the date of
departure). The transferee of the Consumer must sign a Booking Form and comply with any other
requirements of the Organiser applicable to the holiday.
(b) A Consumer who transfers a holiday booking shall be jointly and severally liable with the
transferee to the Organiser for payment of any balance due in respect of the holiday and
for a substitution fee of €20.00 per person substituted, subject to a maximum of €100.00 per
booking (or such other greater sum as may be authorised).
(c) Insurance is not transferable.
(d) In accordance with the terms of Clause 1(a) the Consumer who transfers a holiday booking and
the transferee should be aware that some suppliers, such as carriers, impose cancellation fees and
apply restrictions which are not within the control of the Organiser and for which the Organiser shall
not be held liable.
11. ALTERATION BY THE CONSUMER
If after acceptance by the Organiser a Consumer wishes to alter a holiday, the Organiser may do so
at its discretion if practicable. A request for alteration must be made by the Consumer in writing
the Organiser and must be accompanied by a payment of €20.00 per
person, which payment is not refundable. If the alteration is impracticable the original holiday
arrangement shall continue to apply. No alteration by the consumer shall be effective until such
time as the Organiser issues written confirmation of acceptance of such alteration and the contract
between the Organiser and the Consumer shall be thereby amended to include such alteration. If
only some of the Consumers booking request a change, which is found to be practicable, a price
adjustment for all Consumers on the same booking may be payable and must be discharged on the
date shown in the Organiser’s written confirmation of such change. If default is made by the
Consumer in complying with the foregoing requirements, the Organiser shall have the right to
cancel the holiday in accordance with Clause 9 and the cancellation charges as provided for in Clause
9 are payable by the Consumer. Once travel has commenced, no changes or alterations may be made
by the Consumer and no refunds shall be made in respect of flights or other travel arrangements,
which are not availed of.
12. ALTERATIONS AND CANCELLATIONS BY THE ORGANISER
(a) Without prejudice to the Consumer’s statutory rights, the Organiser reserves the right to alter,
change, curtail or cancel a holiday.
(b) If as a consequence of “force majeure” (as defined in sub-paragraph (f) of this clause), the
Organiser is obliged to curtail, alter, extend or cancel a holiday, the Consumer shall not be at liberty
to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said
curtailment, alteration, extension or cancellation of the holiday.
(c) A minimum number of bookings are required for a programme of holidays. The Organiser’s
obligation to provide that programme shall be contingent upon the Organiser receiving and
maintaining that minimum number of bookings. In the event that the Organiser does not receive
the minimum number of bookings or having received such minimum number has that number
reduced by reason of cancellations or transfers by the Consumers or otherwise, the Organiser shall
be entitled to cancel or curtail the relevant programme at any time up to 4 weeks prior to the
departure date and the Consumer shall not be entitled to make a claim for loss arising as a
consequence of cancellation or curtailment in these circumstances. The Organiser shall notify the
Consumer within seven days of any cancellation or curtailment necessitated by the foregoing
(d) (i) If prior to the departure date there is a cancellation, alteration, change or curtailment relating
to a holiday, which results in more than 18 hours change in the time of departure or return, or a
change of resort or in the type of accommodation offered, or some other change which
fundamentally alters the holiday, the Consumer shall be entitled to withdraw from the contract
without penalty or to accept the alteration to the contract.
(ii) The Consumer shall inform the Organiser of his decision to accept the alteration to the contract or to withdraw from the contract, in writing, within 7 days from the date upon which the Consumer was notified of a
circumstance falling within Clause 13(d)(i) Where the Consumer confirms acceptance of the
alteration to the contract, the contract between the Organiser and the Consumer shall thereby be
amended to include such alteration.
(iii) Where the Consumer withdraws from the contract pursuant to Clause 13(d)(i) or where the
Organiser, for any reason other than the fault of the Consumer, cancels the package prior to
departure the Consumer is entitled (a) to take a replacement package of equivalent or superior
quality if the Organiser is able to offer such a replacement,
as may be offered by the Organiser; or (b) to take a replacement package of lower quality if the
Organiser is able to offer such a replacement and to recover from the Organiser the differerence in
price between that of the package purchased and the replacement package, as may be offered by
the Organiser; or (c) to have repaid as soon as possible all the monies paid under the contract.
(iv) In the event that the offer of an alternative holiday is not accepted by the Consumer, in writing,
within such time as shall be determined by the Organiser, from the date of the offer of the
alternative holiday the Organiser shall assume that the Consumer has declined such offer and the
Consumer shall only be entitled to return of payments made.
(e) Further, where the Organiser cancels, alters, changes or curtails the holiday as contemplated in
Clause 13(d)i the Consumer shall be entitled to receive compensation in accordance with the scale
set out in this sub-paragraph. No compensation shall be payable where the alteration is for the
reasons referred to in Clauses 13(b) or 13(c) or where the Consumer accepts the alteration as
provided for in Clause 13(d)(ii). In accordance with the provisions of Clause 1(a) the Consumer
should be aware that some suppliers, such as carriers, impose cancellation fees and apply
restrictions which are not in the control of the Organiser and for which the Organiser shall not be
Within 8 weeks - €13 Compensation per Person
Within 6 weeks - €25 Compensation per Person
Within 4 weeks - €38 Compensation per Person
Within 2 weeks - €51 Compensation per Person
(f) In these Booking Conditions the term “force majeure” means unusual and unforeseeable circumstances
beyond the control of the Organiser, or other suppliers of services, the consequences of
which could not have been avoided even if all due care had been exercised or an event which the
Organiser, or the supplier of services even with all due care could not foresee or forestall,
including, Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any
vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, civil commotion,
exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of
equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service
supplier connected with a holiday, fraud perpetrated against the Organiser or any other reason
beyond the control of the Organiser.
THE CONSUMER'S ATTENTION IS DRAWN TO THE EXCLUSION CLAUSES AND EXCESSES IN THE
INSURANCE POLICY ARRANGED BY THE ORGANISER.
It is a condition of this contract that the Consumer is covered either by the travel insurance scheme
arranged by the Organiser or covered by another travel insurance scheme which furnishes the
Consumer with at least the same level of cover as that accorded by the travel scheme arranged by the
Organiser. In the event that the Consumer does not avail of the Organiser's travel insurance scheme
he must furnish details of the alternative travel insurance scheme which he has arranged at the time
of booking. It is the responsibility of the Consumer to check that the insurance scheme provides the
Consumer with his desired level of cover. In so arranging insurance cover for the Consumer the
Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer
for any default by the insurer under that policy. All claims made against the insurance policy shall be
made directly to the insurer. The Consumer shall be responsible for making any special or increased
insurance arrangements which he deems necessary.
Travel Direction Limited expressly advises that the Consumer takes out adequate travel insurance for
the holiday duration. If the Consumer does not wish to avail of the Organisers travel insurance
scheme, then the Consumer should advise the Organisor of the alternative travel insurance scheme
taken out by the Consumer.
14. DATA PROTECTION
A. The Organiser is committed to protecting your privacy and information. A copy of our privacy
policy is available on request from Travel Direction Limited The information that we use is for the
purpose of fulfilling our contract as an Organiser. Information that you provide us will be held on
Travel Direction Limited computers (and in other ways) for use by us for the following purposes:-
(i) Booking Information
(ii) Information about you (and your travelling party) may be passed to holiday providers and others
and may include things such as age, religious beliefs, dietary requirements, you (or your travelling
party’s) physical or mental health. This information may also be transferred abroad;
(iii) If you apply for insurance, then we may process information (including medical information)
about you (or your travelling party) and pass it to the insurers;
(iv) Information supplied by you may be processed by us for Statistical Analysis and or Market
Research and may in certain instances be disclosed to our agents for the purpose of fraud prevention
and or debt collection;
(v) Direct Marketing: To contact you via e-mail, letter or phone with details of Travel Direction
Limited or selected suppliers' products and services. You will be given the opportunity on every
e-communication we send you to indicate that you no longer wish to receive our direct marketing
material. If you do not wish to receive such information you have the right to ask in writing not to
receive direct marketing material about our products and services, by using our “unsubscribe e-mail
or text” in literature which you subsequently return to us. Once properly notified we will take steps
to stop using your information in this way.
(vi) A copy of your personal information held by Travel Direction Limited can be provided on
request. You have the right to have any inaccurate personal information rectified or erased.
B. Please note that airlines are required by in the United States and other countries to give border
control agencies access to passenger data. Accordingly, any information we hold about you and your
travel arrangements may be disclosed to the customs and immigration authorities of any country in
15. IDENTITY OF CARRIERS
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which
is due to perform, or likely to perform, your flight and if there are any changes to the operating air
carrier(s) we are obliged to inform you of any such change(s) as soon as possible. If we don’t know
the identity of the operating carrier(s) at time of booking, we must inform you of same as soon as
such identity is established. In all cases, we are obliged to inform you of the identity of the operating
air carrier at check-in or on boarding, where no check-in is required for a connecting flight. In
accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required to bring to your
attention the existence of a ‘Community Blacklist’, which contains details of air carriers that are
subject to an operating ban within the EU Community. The Community list is available for inspection
16. FLIGHT DELAYS Flight delays sometimes occur. When a delay occurs the Organiser will try to ensure that up to date information and appropriate facilities e.g. refreshments are provided. However, such arrangements are the responsibility of the relevant airline. Travel insurance has been designed to cover such eventualities and in this regard the Consumer should refer to his Travel Insurance policy