Phone lines open Monday to Friday 09.30am – 5.30pm
Keith Prowse take great care with the personal information you provide to us. We ensure that your personal data is safely secured and used only for legitimate purposes. This policy outlines how we collect and use your personal date, so you can be confident that it is safe and secure.
WHO WE ARE AND WHO IS COLLECTING YOUR INFORMATION
The personal information which you provide to us when visiting and using our Site, is provided to and is collected by Travel Direction Limited, a Company (Number 40393) registered in Ireland, at the address 9 Marlborough Court, Marlborough Street, Dublin DO1 C624.
The Data Controller is Travel Direction Limited. Your contract is with Travel Direction Ltd; Licensed by the Commission for Aviation Regulation TA0231.
SECURITY TO PROTECT YOUR INFORMATION AND THE PERSONAL INFORMATION OF OTHERS INCLUDING CHILDREN
The applicable Law: In accordance with the requirements of European General Data Protection Regulations (GDPR), setting out the rights of individuals in respect of their personal data as well as the obligations and conditions organisations must follow to process it, we have established and implemented secure Data Management procedures to ensure your information is correctly stored, maintained and protected, including prevention of unauthorised access to areas of our Site, our Systems or our premises, where your information has been collected and securely stored by us.
Personal Information of others, including Children: When you visit and use our Site you are, as part of your use, asked to provide personal information. You may also be asked to provide personal information relating to others, including children, on whose behalf you are acting when you make a booking on our Site. Children have the same rights as adults over their personal data. Children need particular protection in place when their data is being processed because they may be less aware of the risks involved.
Parental consent: You must ensure that parental consent is sought when collecting and providing the data of children for online services on our Site. We rely on your obtaining consent, to make sure that children know what they are consenting to. Privacy notices must be written in clear language and children, on whose behalf you are acting, must be informed, in age appropriate words, which they can understand, when their data is being collected and provided to us on our Site.
WAYS IN WHICH WE COLLECT INFORMATION AND WHAT INFORMATION WE COLLECT
Systems Collection: It is possible that you visit our Site without telling us who you are and you can choose to not provide us with any of your personal information. You should be aware, however, that our Systems may identify and record information such as details of your ISP, your IP address, which pages of our Site you accessed, the date(s) and time(s) of your visit(s) and other technical information relating to your visit to our Site.
Your Visit(s) to our Site: We also collect your personal information in instances where you visit our Site and choose to opt-in to receiving information from us, purchase any of our Products or services, take part in online competitions or surveys or if you simply contact us with a query or complaint. If you contact us by phone or write to us by mail or on email we keep a record of your contact details so that we can respond and maintain a conversation with you.
PERSONAL DATA WE COLLECT
When you register for any of our services, request information, buy our products online or by telephone or, in a limited way, browse our websites, we will collect and store your information as required:
Your personal details, including your email address, address and phone number
Where applicable, your account login details e.g. your username and password
Where applicable, passenger information, such as passport details, date of birth and insurance details
Where applicable and with explicit consent, special requests such as dietary and disability requirements
Information about your purchases or registrations, including what you bought, brochures you requested, when and how you made the purchase or requests
Personal data about other individuals, such as those people on your booking.
The personal data you provide when you connect with us, through email, post, phone or social media, such as your name, username and contact details.
Confirmation that you have opened or interacted with emails and other digital communications we send to you that you.
Your feedback and contributions to customer surveys
Other sources of personal data we might use include:
Your insurance company, their agents and medical staff exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in an emergency.
If you log-in using your social network credentials e.g. Facebook and Twitter, your personal details are shared with us according to the terms and conditions of the social network. This could include your name, email address, date of birth and location. You can manage what you share via social sign-in through the social network’s own preference centre.
Site tracking and Web Beacons: To help us develop the design and layout of our Site to better meet your needs we use tracking software and web beacons to monitor traffic patterns and our Site usage. This tracking software does not enable us to collect any personally identifying information about you.
Your Control of Cookies & Web Beacons: You can use a variety of tools to control Cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences when using our Site.
WHAT USE DO WE MAKE OF YOUR PERSONAL INFORMATION
Your personal information will be used by us in a variety of ways, including but not limited to:
Responding to you when you make contact with us; Advising you of and promoting our services, such as special offers or promotions; Completing transaction(s) which you make on our Site, such as purchasing Tickets or Tours or Gift Vouchers; Delivering the products and services which you have purchased on our Site; Meeting our obligations to manage your booking(s) professionally; Addressing matters arising from Attraction(s) visit(s) which you have purchased on our Site; Managing your Subscription to our Newsletter, should you have subscribed; Providing you with information if you have opted-in to our messaging / marketing service; Asking you to provide a review of the service you received when using our services; Responding to a legal requirement to provide your data to a legally authorised authority. Before providing such information, we will advise you of our requirement to disclose such information; Share your information with third parties who assist and enable us to help, operate, provide, improve, integrate, customize, support and market our services to you; Satisfy a legitimate interest (which is not overridden by your data protection interests), such as for research and development; and Act on your behalf, with your consent, to enable us do so for a specific purpose.
WHO WILL, MAY OR CAN GAIN ACCESS TO YOUR PERSONAL INFORMATION
THIRD PARTY PAYMENT PROCESSORS
We require certain personal information to enable us to process an order which you make on our Site. Information we require may include your name, address, telephone number and email address, your credit or debit card number, other related cardholder details and similar information to process other payment instruments. We do not directly collect, process or store your card or other payment instrument details for online transactions. These details will be on a secure page protected by 256 bit SSL Encryption Certificate issued by COMODO. This page both ensures that the information is encrypted and passes your personal data to the Payment Processing Company which issued it, for authorization and collection to our Account. There are exceptions to these procedures if a telephone order is approved and your information is processed via offline methods. For information security reasons, we will normally direct you where possible to use our preferred online payment systems.
We use information we collect from you to process your order. We normally retain this information for a period of up to 10 years, or until such time as you may provide a written request to us instructing us to remove your personal information from our records. All other details form part of our company records and will be retained in accordance with our Legal obligations for Company records.
TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE THE EEA
MANAGEMENT AND RETENTION OF YOUR PERSONAL INFORMATION
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter which can be up to 10 years, in case you should decide to re-activate your Account and the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Services improvement and development, we take steps to provide information that does not and cannot be used to identify you, and we use the information only to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics about individuals.
How long we keep your information: The time period during which we keep your personal information depends on the types of information, as described in further detail below. After an appropriate time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), we will securely store your personal information and isolate it from further use until deletion is made possible.
Information you share on our Site: If your Account is deactivated or disabled, some of your information and the content you have provided to us will be stored in order to allow our employees to make use of the Services information. For example, we will continue to retain messages you sent to us and we will continue to retain any actions/content you provided to us.
Marketing information: You may choose to receive or to not receive direct marketing or other information from us. Please ensure you tick the correct box indicating your preference. If you have elected to receive marketing material from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Account, where applicable. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. If, at any time, you no longer wish to receive marketing or other information from us, you can unsubscribe by clicking on the unsubscribe link included on our Site.
DISCLOSURE TO THIRD PARTIES
We will not sell, trade, or rent your personal information to others. We will not disclose information about you to any other person or organisation without your prior consent, save in the case of fraud or other criminal activity, to meet any requirements of a Supplier of Services to you, or in order to enforce our legal rights. For the avoidance of doubt, we reserve the right to pass your information on to third party PCI organisations in the interests of protecting you and/or us against potential fraudulent use of a credit or debit card or other payment instrument, or other fraudulent act, or if acting on your behalf in pursuance of a complaint with one of our Suppliers.
YOUR ENTITLEMENT TO GAIN ACCESS TO, UPDATE OR DELETE YOUR INFORMATION
Change of mind: If you have consented to our use of your personal information for a specific purpose, you have the right, at any time of your selection, to change your mind. Your change of mind and our acting on your instruction to make the change will not have the effect of changing any of your personal information processing which will have already taken place. Where we are using your information because we or a third party service provider have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer being able to avail of our services.
Access to and request to make changes to your personal information: You are entitled, subject to certain restrictions prescribed by law, to ask us to give you access to and to change, delete, or alter how we process your personal information.
Corrections: You can ask us to correct any inaccuracies which you might identify in your personal information which we hold.
Complaint and / or assistance: Should you be dissatisfied with any element of how we hold, manage or process your personal information you should, in the first instance, bring it to the attention of our Data Protection Officer at firstname.lastname@example.org (please reference “Data Protection Complaint” as the “Subject” or if you choose you have the right to complain to or request assistance from the Data Protection Commission, Ireland at email@example.com
Data Protection Officer
Travel Direction Limited
9 Marlborough Court, Marlborough Street, Dublin D01 C624, Ireland
Travel Places: firstname.lastname@example.org
Keith Prowse: email@example.com
Choir Contact: firstname.lastname@example.org
Institute for CultureTravel: email@example.com